Technical Support Engineer

Israel · Full-time · Intermediate

About The Position


About the job

Imubit is looking for a top-notch Software Technical Support Engineer to bring to scale 

breakthrough deep learning technologies disrupting the manufacturing world!

About us

Imubit is revolutionizing manufacturing paradigms with specialized deep learning 

algorithms developed by world-class machine learning scientists. At this very moment, 

facilities of multiple Fortune-500 customers across the world are being optimized by 

Imubit, enjoying hundreds of millions of dollars per year in total incremental value. The 

company was founded by award-winning scientists, elite IDF tech unit graduates, and 

serial entrepreneurs. It is backed by Silicon Valley VCs and already has significant 

Revenue.

Build the Future of Digital Innovation at Imubit

We are an energetic group of engineers and professionals, all looking to use our talents 

and experience to innovate the future of technology and energy. What started out as a 

team of engineers with a dream to change the way AI transcends refineries has turned 

into a global team of over 130 engineers, scientists, and industry experts at the cutting 

edge of the AI industry. The impact of our work can be seen both in the growth of the 

company and through the millions of dollars we are saving refineries all over the world. 

Our company culture is collaborative, inclusive, and supportive. We work through 

challenges and overcome obstacles together.

Here at Imubit, we work hard and we play hard. We share a belief in Imubit's mission to 

invent new technologies that help our clients transcend beyond the limits of what they 

considered possible. We accomplish this with creativity, innovation, dedication, safety, 

and integrity.


We are looking for:

You, a top-notch Technical Support Engineer, to take a central role in handling support 

cases of our customers and our field teams and assure the availability of our mission-

critical product and service as expected in the industries we serve. With your help, this 

product will become the largest manufacturing optimization system the world has ever 

known. This is a one-of-a-kind chance to join the technological team of a company with 

a proven ability to transcend industries through scientific inventions, that is just 

commencing its exponential growth.

Role Description:

  • You will provide engineering support to the customer-facing teams on technical incidents that require various product development teams engagement
  • Act as the single point of contact and perform prioritization and triage of open issues to drive towards resolution 
  • Work hand in hand with Engineering, Operations, and Project Management 
  • Analyze application logs to identify root cause of operational issues
  • Create scripts to identify, analyze and correct data/logs/monitor issues
  • Take ownership of escalations and drive towards resolution, create and implement patches, fixes
  • Develop diagnostic tools and techniques to speed future issues resolution time
  • Act as a technical focal point and lead work in cooperation with other internal teams to drive towards finding solutions to critical field issues
  • Opportunities to explore cloud infrastructure, Python development, agile methodologies, and hardware troubleshooting





Requirements


Requirements:

  • At least 2 years of experience as a Technical Support, Escalation Engineer, QA Engineer, Software Developer or a similar role
  • Experience working and troubleshooting in IT environments, cloud (AWS,  GCP) and physical - involving both Linux and Windows
  • Experience with application troubleshooting using logs to diagnose issues 
  • Familiar with databases (e.g. SQL)
  • Ability to prioritize many on-going issues and manage competing priorities 
  • Excellent interpersonal, presentation, and communication skills – verbal & written. 
  • Strong English proficiency
  • Demonstrated ability to work independently and as part of a team
  • Experience collaborating with software development teams while providing 

support for end users

  • Familiarity resolving issues with technologies such as SMTP, PostgreSQL databases, Python applications, Kubernetes, and Jenkins pipelines

Advantage

  • Experience working in a technological product domain (e.g. Security, Networking, Telco, etc.)
  • Experience working with command line scripts (e.g. Bash, PowerShell)
  • Exposure to technologies such as Git and Splunk dashboards
  • Experience reading and debugging Python code


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